Need to reach us? Below are the best ways to get in touch, depending on your needs. We're here to help and typically respond within 24-48 hours during business days.
help@pkg.bio
Use this address for general help questions, username changes, password reset requests, account deletions, and anything else related to basic support. Our support team monitors this inbox Monday through Friday, 9 AM to 5 PM EST.
Common support topics include:
request@legal.pkg.bio
Use this address for legal matters such as DMCA takedowns, content removal, impersonation reports, and similar issues. All legal requests are reviewed by our legal team and handled according to applicable laws and our terms of service.
When contacting our legal team, please include:
b7w@pkg.bio
Want to speak directly with the owner of pkg.bio? Send feedback, ideas, or just say hi here. Please don't send support requests to this address — use help@pkg.bio instead.
This email is perfect for partnership inquiries, media requests, strategic discussions, or if you just want to share how pkg.bio has helped you. While response times may vary, all messages are personally read and considered.
security@pkg.bio
Found a security vulnerability or have privacy concerns? This dedicated channel ensures sensitive issues get immediate attention from our security team. We take all reports seriously and investigate promptly.
For security reports, please include a detailed description of the vulnerability, steps to reproduce (if applicable), and any supporting evidence. We follow responsible disclosure practices and will work with you to address legitimate security concerns.
business@pkg.bio
Interested in enterprise solutions, API partnerships, or bulk licensing? Our business development team can discuss custom plans, integration opportunities, and enterprise-level support options.
We strive to respond to all inquiries promptly:
To help us assist you more effectively, please:
At pkg.bio, we believe great support is fundamental to a great service. Every email is read by a real person, and we're committed to providing helpful, timely responses. Whether you're reporting a bug, suggesting a feature, or just need help getting started, we're here for you.
We also value your feedback about our support experience. If you have suggestions for how we can improve our communication or support processes, don't hesitate to let us know.